customer experience - search results

customer experience

Missouri utility selects Smart Energy Water for digital customer experience

In the US state of Missouri, City Utilities Springfield has selected Smart Energy Water (SEW) to improve customer experience.
customer experience

Companies still struggle with measuring customer experience ROI says report

Global companies are still struggling to measure return on investments of customer experience initiatives, according to a survey conducted by Pointillist.
customer experience

Itron and Smart Energy Water partner on customer experience

Itron has partnered with Smart Energy Water (SEW) to promote customer experience in the global energy and water industries.
Chicago, ComEd

ComEd customers experience best-ever reliability in 2019

Smart grid and system improvements have helped prevent more than 13 million outages since 2012 for ComEd customers – an 80% improvement.
network attached storage

Cloud-based solution to help utilities supercharge business processes and customer experiences

SAP SE and Accenture have announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution to help companies more effectively manage business processes and...
cloud technologies

Desire to boost customer experience drives utilities to use cloud

Oracle utilities has released the results of a study conducted to understand the rate at which utilities are adopting cloud software.
customer experience

British Gas improves overall customer experience with ‘On my way’ platform

British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.
customer experience

New study reveals $117 million customer experience analytics market

The global market for customer experience analytics will grow from $53 million in 2019 to $117 million in 2028 - report
customer experience

Changing the value of customer experience

Utilities today are facing the most competitive environment that the electric power industry has ever seen. They are facing regulatory disruption, stagnant...
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....
customer experience

How utilities can improve customer experience to stay competitive

Navigant Research has issued a new whitepaper providing utilities with recommendations on how to transform their customer experience. By improving their customer experience, utilities will...
SmartEnergy IP

Utility technology investment and customer experience scorecard unveiled

Launched by SmartEnergy IP, the scorecard provides a measurement tool to utilities, regulators and stakeholders looking to seek recovery for large-scale technology investment. Juliet Shavit,...

Latest Feature