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How field service customer engagement fits into your servitization strategy

Field service isn’t just about showing up and completing a job — it’s about providing a positive overall experience, and that starts with customer engagement.

Netherlands leads smart home device use in Europe – Statistics Netherlands

Statistics Netherlands (CBS) have reported that almost three-quarters of Dutch people use a smart device in the home.

Ed’s note: Enlit Europe 2021 is a wrap

Editor Areti Ntaradimou looks back on a successful Enlit Europe and shares her key take-aways about the trending topics.

New energy data work group launches at Enlit Europe

A new Data Working Group is aimed to guide research, collaboration and innovation in Europe’s energy sector to facilitate its digital transformation.

Factors influencing consumer engagement in delivering the energy transition

How does consumer engagement help utilities to address energy market challenges in an increasingly digital landscape?

Vattenfall pilots data centre business

Swedish multinational Vattenfall is partnering with data centre specialist Cloud&Heat Technologies to offer sustainable computing capacity.

Smart city Aspern delivers benefits

Siemens Austria has reported “new solutions for climate protection throughout Europe” from the Aspern smart city initiative.

Data centres as flexible grid resources get a boost

US controllable load data centre developer Lancium has raised $150 million funding to advance its business.

Customer engagement and trends within the EU energy market

Exploring the role of digital-enabled customer engagement to improve customer experience, services and enable utilities to address some of the pressing challenges they are facing.

Kaluza, Mitsubishi partner on EV solutions in Japan

UK energy management solutions firm Kaluza and Mitsubishi Corporation are to develop a new suite of electric vehicle (EV) products and services.

SaskPower to start mass smart meter deployment

Canadian provincial power utility SaskPower is to start its mass deployment of smart meters in early 2022.

GB’s Bulb latest casualty of energy crisis

British independent supplier Bulb is the 22nd and largest to fall casualty to the sharply risen wholesale gas prices this year.

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