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salesforce

Billing and customer engagement

A new research by SECC, based on psychographics, age, gender, income, and location – has revealed four basic customer segments.
hvac systems

Home energy management evolves as tools and customer expectations change

Global home energy management revenue is expected to grow from nearly $4.4 billion in 2019 to more $12 billion in 2028.
Google Nest

New partnership expands California’s demand response capacity

Google Nest has partnered with Leap to deploy smart thermostats for demand response in California.
digital, digitalisation

Developing a digital mindset in energy utilities

Four ways to win with the digital natives In this article, Frederik ten Sythoff and...
utilities

2019 study reveals the most trusted utility brands

Escalent has released the results of a study conducted to understand consumer trust on their utilities.
smart thermostat

Smart technologies to transform global thermostat market

Global Market Insights looks at the thermosta market, factors impacting on the segment since the inception of the technology a century ago
xcel energy

Xcel Energy unveils new Google-voice activated consumer capabilities

US utility Excel Energy has launched a new set of voice actions for the Google Assistant to help consumers manage their energy use.
IoT market

Global AI in IoT market to record 26% growth

The global artificial intelligence (AI) in IoT market is expected to record a 26% growth between 2019 and 2024., according to Markets and Markets
google

Google and Nest partnership helps consumers stay informed

Google has launched its Home products under the Nest brand to help consumers stay informed, feel more comfortable and safe.
Whisper Valley

Austin project bags 2019 sustainable community award

Whisper Valley has been recognised as the 2019 sustainable community of the year.
consumers

Ed’s note: The customer is king for some utilities

Customer service initiatives by utilities have achieved a level of importance and investment never before experienced, with emphasis being placed on ensuring consumers receive tangible...
Wood Mackenzie

Experts weigh in on the future of European utility business models

The utility industry worldwide is undergoing major transformation, spurred by decarbonisation, decentralisation and digitisation.

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