Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

dewa

DEWA sets a new world record in grid performance

DEWA has set a new world record in regard to the performance of the grid network.
video

National Grid’s new approach to stability services

National Grid explains the utility's new, innovative and world's first of its kind approach to managing the stability of the electricity system.
Thermostat

75% of US couples fight over the thermostat

These and more insights were gathered from a group of 2,000 Americans living in domestic relationships in the "Thermostat Wars" report.
energy retailers, consumer-centric

Factors discouraging consumers from buying sustainable products

The Conference Group has published the results of a survey conducted to understand factors discouraging consumers from buying sustainable products

Combining strategy and human development to deliver value to customers

How energy companies are combining strategy and human development to deliver value to customers.
video

Itron CEO Tom Deitrich at DISTRIBUTECH 2020: Predictions in the face...

Watch as Itron CEO Tom Deitrich clarifies the energy landscape, lays bare the potential opportunities facing the utility industry in the decade to come, and shares his predictions for 2020
utilities

Strategise your next move to become a utilities leader, delivering value...

Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
video

Oracle’s transition trifecta – Grid, DER & customer assets to drive...

Oracle's Opower has engaged utility customers on energy efficiency for years, and now consumers can participate in behaviour-based demand response and energy efficiency programmes via their own appliances, electric vehicles, home generation systems and storage to assist utilities on the road to the smart grid of the future.
Simply energy, digital, digitalisation

Simply Energy advances the digital enablement of their business

Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer’s existing...
AAXO ROAR Awards, dena

African Utility Week & POWERGEN Africa wins AAXO ROAR Awards again!

African Utility Week & POWERGEN Africa, the leading energy event on the continent for the last 20 years, has clinched once again the AAXO ROAR Award for Best Trade Exhibition in the 12000+ sqm category.

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