customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....
video

VIDEO: How to maximise ROI on AMI deployments

David Green of Smart Utilities Infrastructure explains how utility business models are adapting to rapid digitalisation.
critical infrastructure

New global cybersecurity standard for smart cities and critical infrastructure released

IoT institute released a framework to help governments, corporates and stakeholders in the smart city industry to address IoT security challenges.

Webinar: Smart Cities and the utilities that enable them

Join us for a future focused discussion around smart city initiatives and the central role of the utility therein.
consumer

Ed’s note: The customer is king for some utilities

Customer service initiatives by utilities have achieved a level of importance and investment never before experienced, with emphasis being placed on ensuring consumers receive tangible...
commercial battery storage systems.

Commercial battery storage market to generate $1.6 billion by 2025

Frost & Sullivan has issued a new report on the global market for commercial battery storage systems.
power optimiser

Power optimiser market size to cross 30 million units by 2025

The power optimiser market will surpass an annual installation of 30 million units by 2025.
Shell

Energy giant Shell steps into home energy storage space

Shell has agreed to acquire 100% of German home battery maker Sonnen.
vivo energy

Vivo Energy selects partner for digital transformation

Vivo Energy has selected IBM Services for its digital transformation journey based on SAP S/4HANA.   A rapid start to...
video

Analytics proving a vital tool in revenue protection strategies

Ben Gardner, president of Northeast Group, speaks about the importance of data and analytics in utility business strategies.

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