Thursday, October 3, 2013 at 2:00PM CET/ 8:00AM ET
- Seamless Network Automation solution for Distribution Utilities to improve Power Reliability
- Fast fault location and automatic restoration as a part of successful implementation
- Savings achieved with Intelligent Grid solutions
- Utility experience and future plans
SAP]In the past, utilities primarily communicated with customers through their bill. Today, there are new requirements to interact with customers in real-time. The smart grid enables new products and services, e.g. pre-paid services that require real-time information. Deregulation demands quick responses to market requirements or competitive programs. Political and customer pressure dictates to keep customers informed in a timely manner about planned and unplanned events, e.g. outages and restoration, or customer related threads like bill scams. Increased focus on energy efficiency campaigns and demand response programs requires personalized customer engagement across multiple channels. Managing traditional and new channels like mobile and social in a consistent manner presents a growing challenge.