Date: 19 – 20 October 2020
Location: Malaga, Spain
In a stubborn pursuit to become energy-as-a-service providers or high-value service providers, utilities are chipping through thick rough to what really matters. That is, what matters to stakeholders, investors, employees, and customers — today and in the future.
Energy-as-a-service providers aim to carve out a unique space for themselves, to capture the attention of their communities and future generations that, in time, will hopefully become customers and part of their workforce. This includes reimagining the corporate culture to embed ethical values that are important for GenZ.
Digital has transformed utilities and the industry as we knew it. Now, energy-as-a-service providers are pivoting away from digital for the sake of innovation to digital for the sake of business. There is a laser focus on applying digital technologies to address the future of work, customer engagement, intelligence, operations, and leadership.
Companies will rearchitect for scale with an intelligent core, putting data at their center for comprehensive awareness, human decision-maker augmentation, and machine decision-making automation. The blurring of industries and boundaries will only continue, as energy-as-a-service companies enter spaces previously outside their traditional core — such as acquiring niche software and data start-ups — and ecosystems of partners are shaken up.
2020 KEY THEMES
- DIGITAL REINVENTION
- CORPORATE CULTURE
- FLEXIBILITY SERVICES
- CUSTOMER ENGAGEMENT INTELLIGENCE
- CONNECTED ASSETS LIFE CYCLE
- FUTURE OF WORK
- DATA-BASED BUSINESS MODELS
- MACHINE DECISION-MAKING AUTOMATION