Australian utility faces up to competition


Ergon Energy has implemented LODESTAR’s Customer Choice Suite (CCS) to give it an edge in the Australian market, which is currently in a state of increasing deregulation and competition. The utility needed to automate its manual process, and to introduce a solution that will allow it to provide quotes to a broader range of customers more effectively, by taking into account the effects of customers’ individual usage patterns, seasonal factors and long-term forecasting.

Ergon Energy says that the LODESTAR system will help it remain at the forefront of risk management in the energy industry, and that its forecast capability has already improved significantly. It is the first Australian company to implement the CCS energy software solution.