Gentrack, provider of billing and CIS systems, has announced the release of GenImage 2.0, an upgrade to the document management module of the Gentrack CIS suite of billing and customer management software.
GenImage is used by several utilities worldwide to store and subsequently retrieve and manipulate scanned documents directly from the Gentrack CIS system. Version 2.0 has extended this functionality to automatically import PDF files, such as copies of printed bills, and link them to the appropriate customer entity. It also offers the ability to automatically start a customised work flow process within the Gentrack CIS upon receipt of an incoming document – for example, raising a service request after importing a letter of complaint.
The GenImage application runs on Oracle and Microsoft SQL server databases.