How smart metering roll-outs across Europe are affecting utilities’ service delivery


Some 3000 smart metering and utility professionals are gathering in Vienna from 22-24 September to compare and take notes on the progress of the many smart metering roll-out programmes that are taking place across Europe.  Metering, Billing/CRM Europe is regarded as the leading industry forum and once again will bring together more than 80 utilities from Europe and beyond, international energy regulators and the world’s leading utility suppliers and industry associations.

More than 96 million smart meters in households by 2014
Elisabeth Brusse, project director of Metering, Billing/CRM Europe, says as more and more utilities are finishing their pilot projects or even completing their roll-out programmes, the market is looking into the next phase, offering value added services to the customers and moving to a smart grid infrastructure.  “As a result of this”, she continues, “key issues for the industry currently are standardisation and interoperability, data security and privacy, creating a positive business case and making the customer aware of the smart metering benefits. Without an effective marketing campaign and proper customer communication, it will be impossible to implement a successful smart metering programme.”
According to Berg Insight 96.3 million households will have smart electricity meters by 2014.   The strong uptake of intelligent metering puts within reach the EU-wide target that 80 percent of the households should have smart meters by 2020. Providing consumers with detailed information about their electricity consumption, the new generation meters give customers control over energy costs and create financial incentives for energy savings.

How smart is Austria’s metering?
Countries such as Italy, France, Spain, Sweden, UK, The Netherlands are implementing some of the more advanced roll-out programmes according to Metering, Billing/CRM Europe’s Elisabeth Brusse, while in the host country of Austria smart metering is not yet mandatory but several utilities are piloting their smart metering programmes.

The managing director of the Viennese utility and host utility to the event, Wien Energie, Robert Grüneis says “it is the aim of Wien Energie to develop a smart meter-system which takes in consideration the needs of every energy network and metering unit, and which enables synergies to be achieved in the areas of information technology and data management.”

According to the Viennese utility head the success of smart metering implementation is at a crucial turning point for many market participants and “it is becoming increasingly evident that as an industry we need to determine and define market rules, and the rights and provide clear guidelines of the responsibilities of all key stakeholders. By establishing clear industry standards that provide reliable basic parameters together with the free choice with regards to technical and organizational implementation we can help speed up further development.”

The 2010 conference programme will focus on 5 major themes, presentations include:

Successful smart metering programmes and the move to a smart grid infrastructure

  • How to achieve national capability? The British Gas story
    Petter Allison, Director Smart Metering, British Gas, UK
  • From AMI to smart grids; the KEPCO experience
    Kim Dong Sub, General Manager Distribution Department, KEPCO, Republic of Korea
  • Defining the future smart grid: from theory to practice
    Christopher Bull, Smart Grid Director, IS & Communications, National Grid, USA

Smart metering data handling, discussing the increasing need for  system security and data privacy

  • European initiatives regarding data safety, data handling and data protection
    Frank Hyldmar, Vice President, ESMIG
  • Privacy & security framework and directives
    Bram Reinders, Chairman Workgroup Privacy & Security, Dutch DSO Association – Netbeheer Nederland, The Netherlands
  • Managing intelligent metering assets through an advanced MDM system
    Luis Vale da Cunha, Head of Department for Metering Processes and Innovation, EDP Distribuicao, Portugal

Implementing and preparing your business for a smart communication infrastructure

  • ERDF Linky System go live: concrete results and next steps
  • Serge Mercadier, IT Manager, ERDF, France      
  • Eandis’ concept for real time smart metering; first results
  • Jean Pierre Hollevoet, Director Technical Managament, Eandis cvba, Belgium and Patrick Devos, Program Manager Smart Metering, Eandis cvba, Belgium
  • Mobile – utilities partnerships to grow the smart metering market
  • Steve Baker, Project Manager, Smart Metering, GSM Association, UK

New value added services and customer management through smart metering systems

  • Empowering customers through the smart grid: SDG&E’s Smart Meter Program
    Ted Reguly, Smart Meter Program Director, San Diego Gas & Electric, USA
  • Large scale smart meter customer trials from the retailers perspective
    Jim Wynne, Smart Meter Project Manager, ESB Customer Supply, Ireland

Enhanced billing operations for smarter utilities

  • The regulatory changes needed to achieve a smarter billing process
    Jacqueline Minor, Director Consumer Affairs, DG SANCO, European Commission, Belgium
  • Real-time billing for interactive & energy efficient home automation services
    Hauke Beeck, Innovationsmanagement, Vattenfall Europe AG, Germany
  • Enhanced billing – what does the customer want?
    Zoe McLeod, Consumer Focus, UK and Member of BEUC

Event website:
Co-located event: Smart Homes 2010 
Event dates and location: 22-24 September 2010 – Reed Messe, Vienna

For more information, interviews and accreditation:
Communications manager: Annemarie Roodbol
Tel. +27 21 700 3558
Fax. +27 21 700 3501
Mobile: +27 82 562 7844