Thames water signs outsourcing contract


Thames Water, a UK-based utility that provides drinking water to 8 million people over a supply area of 5000 square miles, has signed a seven year IT outsourcing contract with LogicaCMG to support its billing and income services operation with Dwr Cymru Welsh Water. LogicaCMG will deliver applications management, development and support, mainframe and server hosting, data and voice network management services including support for the call centre infrastructure to Thames Water in Wales.

As part of the deal LogicaCMG will implement cost reduction strategies across the business, to help reduce the total cost of ownership to Thames Water. The IT services will be delivered from the company’s new outsourcing centre in Waterton, Wales.