Artificial Intelligence will also result in 6.2 billion hours of worker productivity, adds the research firm.
Decision support will surpass other artificial intelligence use cases, and will account for 44% of the global artificial intelligence business value by 2030.
Svetlana Sicular, vice president of research at Gartner, said: “Augmented intelligence is all about people taking advantage of AI. As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises.”
Customer experience is the primary source of AI-derived business value as businesses seek to deliver customer convenience and personalisation at scale, democratising what was previously available to the select few.
“The goal is to be more efficient with automation while complementing it with a human touch and common sense to manage the risks of decision automation.
“The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake.
“Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best,” reiterates Sicular.
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