ComEd has launched the 'Powering People' initiative to protect customers against fraud, provide assistance to the most vulnerable consumers and offer more transparency around competitive energy choices.
Powering People is a series of projects aimed at:
- Informing customers on how to spot scammers and other fraud attempts.
- Empowering customers with increased transparency on their energy bills, including Price to Compare.
- Assisting consumers through establishing additional financial assistance programmes for vulnerable customers.
As part of the 'Inform' pillar, ComEd will launch public awareness campaigns to help protect customers from scammers. The initiative will inform customers on how the utility contacts and does not contact customers.
ComEd will work with community partners to share data on the types of reported scams and inform customers how they can report any kind of fraud.
The utility has filed a petition with the Illinois Commerce seeking an approval for its customer service representatives to discuss with consumers issues such as changes in energy bills and frequently asked questions that may be helpful for anyone considering alternative retail electric suppliers.
ComEd will direct an additional $100 million to its customer assistance programmes over a 10-year period. For instance, the energy provider will enroll customers to participate in thenSupplemental Arrearage Programme – an assistance programme that eases the financial stress of paying for power and encourages energy efficiency as the result of timely bill payments.
Joe Dominguez, CEO of ComEd, said: “Everyone – regardless of their background or status – should enjoy reliable, affordable and secure energy.
“We are proud to launch Powering People because customers should never feel vulnerable when it comes to their energy bills. We are eager to empower customers with the information and tools they need to power their lives.”