excellence award
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Dubai Electricity and Water Authority (DEWA) have been recognised for its efforts to help consumers reduce their water usage and bills.

DEWA has been recognised by UK-based Awards Intelligence for its consumer water usage alert initiative.

The utility has won the Best Customer Service Initiative through the Billing Sector award.

The award was handed over during the Global Business Excellence Awards 2019 which recognises public and private sector institutions in accordance with rigorous standards for each category and sector, focusing on benefits to customers, employees, investors, and the community.

Ian Hughes, Chairman of the jury, said: “DEWA successfully built an advanced smart water meter infrastructure and relied on AI to reduce leakage and alert customers of increased consumption within 2 days, compared to 29 days previously.

"After benchmarking smart meters in the USA, DEWA now provides faster notification services to customers free of charge, unlike other entities. We would like to congratulate DEWA on this achievement and its eagerness to quickly alert customers on possible leaks to reduce waste as well as avoid unnecessary bills and damage to their property,” .

"This new global achievement adds to DEWA’s track record as we work to achieve the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to strengthen Dubai’s position as a global hub for excellence and innovation. It also reflects our staff's efforts to achieve continuous improvement and our ability to deal with customer complaints in a fundamental manner and in record time that exceeds global standards,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.