Georgia Power and Itron have expanded their collaboration to improve the utility’s demand response capabilities.
Georgia Power is deploying Itron’s demand management services to manage field services under the Power Credit demand response programme.
The energy provider previously deployed Itron’s distributed energy resource management (DERMS) solution IntelliSource Enterprise and load control devices during the initial phase of the demand response initiative.
Intellisource Enterprise automates processes related to the deployment and maintenance of grid devices.
The processes include contact management, call centre support, work order management and inventory management.
Adding field services to the existing functions previously automated by the Itron DERMS will help ensure seamless data coordination across the programme, creating an optimal customer experience.
The development will help the utility to audit and optimise its field services with higher quality data collection in the field.
The overall result will be improved services to the utility’s 2.5 million customers in 159 Georgia countries.
“Expanding the programme to include Itron’s field services will empower Georgia Power to access more reliable data and ensure seamless program management,” said Steve Hambric, vice president of distributed energy management, Itron.