Missouri American Water has just launched a new online bill calculator to help residential customers understand their water bills.
A bill has many variables with some customers saying it can be difficult to understand, and the company has listened.
“A large part of a customer being able to control their residential water bill is simply understanding all the different parts of it”
The calculator is available here.
The calculator allows a residential water customer to input data and see the resulting bill.
Customers can input their location, size of their water meter, and usage, to see how each impacts their bill. This will allow customers to better understand their bill and see the impact of changing their water-usage habits on their bill.
“A large part of a customer being able to control their residential water bill is simply understanding all the different parts of it,” said Cheryl Norton, president of Missouri American Water.
“We want this new tool to help customers understand their water bill so that they can plan for appropriate water usage and not be surprised by their monthly or quarterly bill. If you’re a customer, and you can literally see a difference in your bill when using 4,000 gallons a month instead of 6,000, it can really impact your bottom line.”
The bill calculator applies to residential water bills, but does not apply to wastewater bills because most residential wastewater customers pay a flat rate.