Centrica responds to survey results on COVID-19 and social care services


UK utility Centrica has responded to the results of a survey conducted by Carers UK regarding the impact of COVID-19, social care services and returning to work.

Carers UK survey revealed that employers in England are seeing the health, wellbeing and productivity of their workforces adversely impacted by a shortage of support from social care services.

Two in three employers say more support from care services needed to keep their staff in work.

Up to 7 million people in England are currently juggling work and unpaid care through COVID-19 pandemic.

An additional 2.8 million workers have picked up caring responsibilities in a matter of weeks, after the pandemic compared to before the crisis.

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Employers are receiving an influx of requests for flexible working hours to accommodate caring responsibilities.

Two thirds of employers surveyed stated that there needs to be more practical assistance from care and support services to ensure their staff with unpaid caring responsibilities are able to stay in work.

With many care and support services still closed, increasing numbers of working carers are having to consider reducing their hours, or even quitting work to care.

Continual failure to tackle social care reform now will impact the wider workforce in England, according to the survey.

Helen Walker, chief executive of Carers UK, said: “When you’re caring for someone and you can’t get the support you need from social care services, it can become impossible to stay in work. Our survey shows that businesses are now having to manage the fallout of this increasingly common dilemma for staff who are juggling work and care for a relative. Just as childcare used to be a key issue stopping women from continuing to work, now caring is holding back thousands of people from enjoying a fulfilling career and retaining an income. If the Government wants to ensure jobs and keep the economy thriving it has to recognise how big an issue caring.” has become for a huge swathe of workers – and their employers. Investing in social care and delivering an ambitious plan for reform would allow thousands of people to benefit from a job and improve productivity across industries.”

Dave Kirwan, managing director and sponsor of the Carers Network at Centrica, said: “The carers working at Centrica are often under a lot of pressure juggling their work and care responsibilities and many have seen an increase in their caring duties during the pandemic. We try to do all we can to support them as an employer such as offering flexible working, paid carers leave and peer support through our Carers Network. But in many cases their working lives would be made far easier with more practical support from social care services.”

Sarah Boddey, Head of Diversity, Equity and Inclusion, EMEA & APAC at Northern Trust, adds: “From flexible working to free back-up care sessions that help bridge gaps in care – Northern Trust has a range of carer resources to support our staff with caring responsibilities. We also aim to provide extra practical assistance on top of social care services to help ease the stress and worry experienced by carers in our workplace. These carer-inclusive policies give our employees who are carers the freedom to better balance their careers and caring responsibilities, but there is always more that can be done.”