Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

el paso

EL Paso unveils Texas’ first utility-led EV community initiative

El Paso Electric has launched its EV community initiative, the region’s first utility-led electric vehicle projec
electricity bill

Just 29% of US millennials able to pay electricity bill says...

US consumers are struggling to pay their monthly utility bills, according to research from TransUnion.
Utility AI

New UK energy supplier using AI, digital workforce to disrupt industry

New UK energy supplier Rebel Energy says it will leverage artificial intelligence, automation, and a digital workforce to reinvent what it means to be an energy supplier.

Ed’s note: The long Sunday, consumers and technology

What impact has a move to remote working had on domestic energy bills? How does this impact utility business and what does this mean for digitalisation and the adoption of technology? Editor Claire Volkwyn is contemplating these questions in her latest ed's note.
Social Energy

Social Energy and UKPN partner on UK smart grid development

Social Energy has launched a project to support UK Power Networks’ development of the smart grid in London, the South East and East of England.
SMUD solar

US: SMUD is overpaying rooftop solar customers says study

The study found that the value of solar is 7 cents per kilowatt-hour (kWh) in 2020 and steadily declines through 2030, as additional solar hits the market.
PG&E Storage

PG&E to pilot free residential battery storage for vulnerable customers

Pacific Gas and Electric Company has announced a new financial assistance pilot for residential customers to install home battery storage systems at no cost to them.
octopus energy

Octopus Energy selects AWS as its preferred cloud provider

Octopus Energy has selected Amazon Web Services (AWS) as its preferred cloud technology provider.
UK customers

E.ON UK customers to save £85 per month thanks to COVID-19...

Mega-utility E.ON's UK subsidiary has announced that its customers can expect an average reduction of £85 ($111,50) on their energy bills from Autumn, thanks to the 'dramatic drop in demand from commercial customers during the UK lockdown.

Endesa industry-first to bag best practices award for COVID-19 security protocols

Endesa has been recognised for good practices when applying coronavirus security protocols.

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