Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Versant Power Itron smart payment meters

Maine utility modernises grid network with Itron smart meters

In the US state of Maine, Versant Power has selected Itron to implement an advanced metering infrastructure (AMI) project.
Industry standards for smart meters are provided by PRIME Alliance

Podcast episode #10: The secret of reliable smart meter communication and...

In this podcast episode, industry experts from the PRIME Alliance and Arkossa Smart Solutions discuss the secrets of reliable smart meter communication...
kenya power smart meters

Kenya Power to deploy 55k smart meters for business customers

Kenya Power is rolling out a smart meter project targeting 55,000 small and medium enterprises across the country to enhance customer satisfaction.

Duke Energy sets out plans for smarter grid in Florida

Duke Energy plans to modernise its Florida grid and introduce new electric vehicle (EV) programmes in an agreement with consumer groups.
Volkswagen

EDF and Volkswagen partner on e-mobility in France

EDF’s renewable energy offerings will be recommended to buyers of Volkswagen Group electric vehicles (EVs) in France.
customer, utilities customer services

Ed’s note: Has the GB smart meter programme finally turned a...

Are customer perceptions around meters in the United Kingdom changing? Do recent satisfaction rating signal a longer-term change?

Renault targets Europe’s hydrogen commercial vehicle market

Renault is entering a joint venture with hydrogen solutions developer Plug Power to advance hydrogen mobility in Europe.
customer experience

Utilities to invest nearly $700m in customer experience technologies by 2029

Utilities expected to expand their investments in customer experience and management technologies analytics by 9.6% per annum through 2029.
city of columbus

City of Columbus builds smart utility network for 1.2 million residents

In the US state of Ohio, the City of Columbus Department of Public Utilities has partnered with Sensus to improve customer services for water and electric customers.
microgrids

Microgrids – design and financing options

Design approaches and funding options are key questions that need to be considered with microgrid deployments.

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