Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

gas market

Methane in Europe – new requirements for the energy sector

The EU’s new methane strategy will impose new reporting and leak detection requirements on energy sector players.

Energy data marketplace re.alto launched by Elia Group

The energy data exchange re.alto has been launched to accelerate digitalisation in Europe's energy sector.

Underground powerlines demonstrate benefits for Florida Power & Light

An underground powerlines pilot demonstrates improved supply reliability for Florida Power & Light (FPL) and its customers.

AI Solar Mapper for PV rooftop estimation in Europe

An AI solar mapper tool has been developed by Total and Google Cloud for estimating the energy potential of residential and business rooftops.
Enterprise Architecture

Enterprise architecture blueprint for utilities – part 1:

Greenbird explores the lessons learnt from a webinar on “Piecing together the Enterprise Architecture Puzzle for Utilities”.

IElectrix mobile storage demonstration goes live

The first IElectrix mobile storage system has been connected to the grid by E.ON in Friedland in north Germany.

Australian network operators and telcos to collaborate on emergency response

Energy Networks Australia (ENA) and the Communications Alliance have signed an MoU to better their emergency response.
utilities customer engagement

How can utilities drive customer engagement through empowerment?

Diehl Metering’s IZAR@HOME is an excellent example of how customer empowerment can drive customer engagement.

Liander launches major grid expansions across the Netherlands

Netherlands utility Liander plans major electricity grid expansions across five regions in the country over the next ten years.
sustainability

SDG&E looks towards carbon neutrality with sustainability strategy

California utility San Diego Gas & Electric (SDG&E) has launched a sustainability strategy to “enable a just and equitable transition to a cleaner energy economy”.

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