Customer Services & Management

Automatic Meter Reading (AMR) has been in vogue for high end customers for the last several decades as it offered on-line monitoring of consumer consumption and behaviour patterns.

Electricity distributor BSES Rajdhani Power Limited (BRPL) has partnered with Power Ledger, a specialist in blockchain-based renewable energy trading, to install a large-scale peer-to-peer (P2P) energy trading trial in Delhi, India.

It has been heartening to see the positive steps taken by multiple utilities around the world to reduce the stress on consumers by allaying fears of cut-off due to lack of payment, while reassuring them that services will continue unabated.

There is however one concept that’s brought disparate technologies both to maturity, and cohesion, and will, in this decade, surround us in daily society, driven by the need to fight the ever more urgent climate change challenges facing the population: the smart city

SSE has joined forces with a host of businesses in signing the C-19 Business Pledge to support the UK through the coronavirus pandemic and the recovery efforts.

Ulrich Schälling, head of business line networks, FNT Software, writes about the evolving IT/OT positioning in utilities and the importance of unified...

Brian Bradford looks at how utilities are optimising their customer engagement using cloud computing, plus other factors driving utilities to adopt cloud...

On the day before DISTRIBUTECH International’s official kick-off, utilities across the United States were recognised at the pre-event day for their best practices in consumer engagement.

Nicholas Nhede looks at the new energy consumer, what utility customers are demanding, factors driving their demands and some of the measures...

Ameren Missouri has announced that it will reduce energy bills for residential, commercial and industrial customers.