Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Atlantic City Electric smart energy network roll-out

Atlantic City Electric gets go-ahead for smart energy network

Southern New Jersey utility Atlantic City Electric has received regulatory approval for its service area wide ‘Smart Energy Network’.

Nozomi Networks secures VC to advance critical infrastructure protection

San Francisco based Nozomi Networks has secured $100 million in pre-IPO funding to grow its OT and IoT security solutions.
Comsumer engagement is important to gain trust

Ed’s note: Do consumers trust you?

Big announcements of major infrastructure projects make good headlines for politicians and are easy to pronounce but not necessarily as easy to implement.

US energy consumers not aware of utility sustainability measures

The majority of consumers in the US are not fully aware of the measures being implemented by their energy retailers to ensure environmental sustainability, a new study released by J.D Power has revealed.

Demand flexibility – best practices from a Colorado utility

The 43,000 member Colorado electricity cooperative Holy Cross Energy has introduced a choice of innovative customer energy savings programmes.

UK – smart EV charging needed to avoid blackouts

UK MPs stress the need for accessible and reliable charging infrastructure and changed charging habits to meet government’s electric vehicle (EV) ambitions.
EV charging-based smart home energy solutions taking off in US

EV charging-based smart home energy solutions taking off in US

Cloud-based energy management platform Virtual Peaker and Enel X are partnering on smart home energy solutions in the US.

Citizens’ band wavelength

A just transition means moving away from a centralised, top-down system dominated by a limited number of corporate actors, writes Lorena Skiljan.

bp acquires energy management provider Open Energi

bp looks to digitalised and optimised energy systems with its UK-based platform provider Open Energi acquisition.

SSEN to speed up net-zero transition with £4.1bn plan

SSEN is set to improve its customer services and accelerate the transition to net-zero by implementing its £4.1bn business plan.

Latest Feature