Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

utility covid-19

IEEE whitepaper addresses COVID-19 challenges for utilities

The Institute of Electronic and Electrical Engineers (IEEE), has released a free new white paper titled "Sharing Knowledge on Electrical Energy Industry’s First Response to COVID-19", to share insights to assist utilities and operators meet the challenges posed by the pandemic.
utility consumer 2020

SECC white paper explores consumer needs in 2020

The Smart Energy Consumer Collaborative (SECC) has announced a new white paper, “Identifying and Meeting Consumer Needs,” highlighting successful programs and services for residential customers from electricity providers across the United States.
energy reports national grid

National Grid unveils pilot of first-ever video energy reports

US utility National Grid has partnered with Oracle Utilities to provide energy reports and help consumers to better understand their energy journey.
Vermont energy storage

Vermont regulators approve Green Mountain Power’s storage programmes

Customers of US utility Green Mountain Power (GMP) in the state of Vermont now have two new home battery programs they can enrol in starting on the 5th of June after a Vermont Public Utility Commission order was issued last week.
Tata Power

Tata Power unveils online energy conservation module

Tata Power has launched a digital platform to improve awareness of energy conservation among its customers.

ConEd announces $1.3 billion New York summer pandemic resilience plan

US mega-utility Con Edison (ConEd) has announced its 2020 summer resilience and energy efficiency plan for New York state.
EcoVadis

CGI awarded Gold recognition in the EcoVadis sustainability rating for third...

CGI has been awarded the EcoVadis Gold rating for its corporate social responsibility (CSR) commitment and work.
data centre

The future data centre

Episode Summary Green innovation comes in many forms with endless benefits. Since its foundation in 2011, Cloud&Heat’s mission...
customer experience

Companies still struggle with measuring customer experience ROI says report

Global companies are still struggling to measure return on investments of customer experience initiatives, according to a survey conducted by Pointillist.
residential energy effiiency

COVID-19 slows US residential energy efficiency industry says GlobalData

At the end of April, approximately 20 US states stopped residential energy efficiency retrofitting to low-income households, according to GlobalData.

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