Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Smart meter benefits

Smart meters: the unsung heroes

Automatic Meter Reading (AMR) has been in vogue for high end customers for the last several decades as it offered on-line monitoring of consumer consumption and behaviour patterns.
India blockchain

Bringing blockchain to India’s power consumers

Electricity distributor BSES Rajdhani Power Limited (BRPL) has partnered with Power Ledger, a specialist in blockchain-based renewable energy trading, to install a large-scale peer-to-peer (P2P) energy trading trial in Delhi, India.
hubei

Ed’s Note: We’re all in this together

It has been heartening to see the positive steps taken by multiple utilities around the world to reduce the stress on consumers by allaying fears of cut-off due to lack of payment, while reassuring them that services will continue unabated.
Smart city projects

They will come from the East – the rise of smart...

There is however one concept that’s brought disparate technologies both to maturity, and cohesion, and will, in this decade, surround us in daily society, driven by the need to fight the ever more urgent climate change challenges facing the population: the smart city
SSE COVID-19

SSE joins UK business pledge to aid COVID-19 fight

SSE has joined forces with a host of businesses in signing the C-19 Business Pledge to support the UK through the coronavirus pandemic and the recovery efforts.
it

How to achieve IT and OT convergence with unified management

Ulrich Schälling, head of business line networks, FNT Software, writes about the evolving IT/OT positioning in utilities and the importance of unified...
cloud technologies

Cloudy skies ahead for utilities

Brian Bradford looks at how utilities are optimising their customer engagement using cloud computing, plus other factors driving utilities to adopt cloud...
Distributech 2020

DISTRIBUTECH 2020 post-event wrap

On the day before DISTRIBUTECH International’s official kick-off, utilities across the United States were recognised at the pre-event day for their best practices in consumer engagement.
consumer demands

New energy consumer demands and how to fulfil them

Nicholas Nhede looks at the new energy consumer, what utility customers are demanding, factors driving their demands and some of the measures...
Missouri

Ameren Missouri announces a $32 million decrease in consumer energy bills

Ameren Missouri has announced that it will reduce energy bills for residential, commercial and industrial customers.

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