Itron and Smart Energy Water partner on customer experience


Itron has partnered with Smart Energy Water (SEW) to promote customer experience in the global energy and water industries.

Itron and SEW have signed a reseller agreement in which Itron will offer SEW’s Smart Customer Mobile, a digital customer experience platform, to energy and water utilities and cities migrating to advanced metering infrastructure (AMI) networks or expanding services offered with existing networks.

Read more about customer experience here.

Itron will offer an integrated solution that combines its Industrial IoT (IIoT) network and software platform with SEW’s cloud-based customer engagement software.

This will help energy and water providers to deliver multi-commodity meter data to encourage energy and water conservation, alert customers about outages in real-time and improve customer satisfaction.

“Our platform transforms the relationship between utilities and their customers, simplifying interactions for a better customer experience,” said Harman Sandhu, president at SEW. “We are excited to collaborate with Itron to deploy our platform globally and partner with utilities in their digital transformation journey.”

“This collaboration combines our leadership in delivering intelligent connectivity and comprehensive utility-focused solutions with SEW’s award-winning CX platform to deliver a superior customer-focused solution for smart cities and utilities,” said Don Reeves, senior vice president of Outcomes at Itron. “As a trusted global AMI solution provider, we are thrilled to deliver more value to our customers and accelerate our objective of creating a more resourceful world.”