“Customer engagement” has become a buzzword in the utility sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating, and overwhelming.
While customer engagement can be transformative for service providers, it isn’t out of reach. Surprisingly, it is the simple secret ingredient in your recipe for standing out, streamlining operations, and satisfying everyone involved.
The hidden ROI of customer engagement extends well beyond the day of a service appointment and requires only four ingredients. Companies like OVO Energy and Welsh Water have seen dramatic reductions in no-access visits and chase calls by increasing customer engagement.
Download the free eBook below to see how you can make the last mile, and the entire day of service, awesome!