Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

energy data

What consumers want from energy usage data

The Smart Energy Consumer Collaborative released a new report which reveals what residential consumers want to know from their electricity providers about the energy usage data.
Utility Services

Lakefront becomes Canada’s first to integrate mobile and website apps

In Ontario, Canada, Lakefront Utility Services has partnered with mobile customer engagement solutions provider, Screaming Power, to integrate its mobile application and website. The App...
lithium-ion

Enel starts 20MW expansion of German battery storage plant

Italy based Enel has announced construction work has begun on a 20MW portion of its energy storage plant in Germany.

VIDEO: Weekly USA energy news wrap-up

Keep up to date with the latest power and smart energy developments in the USA. The highlights in this week’s news items, provided courtesy of...
smart grid development

Smart grid development in South America

Smart Energy International spoke with Ben Gardner, president of smart infrastructure market intelligence firm Northeast Group; Patricio G. Donato, researcher with Argentina’s National Scientific...

About Connected Customer: Utilities

Date: 11-12 June 2019 Location: Amsterdam, The Netherlands The Connected Customer: Utilities conference has been designed to facilitate open discussion and networking for industry experts looking...
DOE

Reliability number one concern for utilities – report

A new report that examines the changing energy ecosystem, driven by increased adoption of clean energy technology and innovation, was released yesterday by Black & Veatch. The 2018 Strategic...
nova scotia power

Financing closes for Discovergy German B2B smart meter

SUSI Partners has completed the first transaction for the financing of B2B smart meter projects in Germany for the SUSI Energy Efficiency Fund I...
Eliq

UK utility selects Eliq to engage with AMI consumers

E, a British owned energy supplier based in Birmingham, UK has contracted Eliq to deliver its next-generation mobile app. The app is due to be...
UK ev charging

E.ON Drive opens ultra-fast charging station for EVs on German motorway

Electric cars can now charge without long waiting times at E.ON Drive's first ultra-fast charging station in Germany.

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