Customer Services & Management
Strategise your next move to become a utilities leader, delivering value...
Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
Customer Services & Management
Oracle’s transition trifecta – Grid, DER & customer assets to drive...
Oracle's Opower has engaged utility customers on energy efficiency for years, and now consumers can participate in behaviour-based demand response and energy efficiency programmes via their own appliances, electric vehicles, home generation systems and storage to assist utilities on the road to the smart grid of the future.
Customer Services & Management
Simply Energy advances the digital enablement of their business
Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer’s existing...
Customer Services & Management
African Utility Week & POWERGEN Africa wins AAXO ROAR Awards again!
African Utility Week & POWERGEN Africa, the leading energy event on the continent for the last 20 years, has clinched once again the AAXO ROAR Award for Best Trade Exhibition in the 12000+ sqm category.
Customer Services & Management
Drivers of change for US utilities
The challenge being faced by US utilities is to ensure grid data is integrated, ‘clean’ and used to produce value to enhance operations
Customer Services & Management
Italy’s green energy utility partners to explore new services
Alperia has partnered with Power Ledger to explore new energy services.
Customer Services & Management
Initiate winner Treverity – helping people be better at their jobs
Treverity was one of the three winners of 2020's Initiate! competition. By integrating the data collected by various utility software management systems, Treverity's solutions create useful insights that can inform and prepare utility workers, and deliver new efficiencies in operational time and customer satisfaction.
Customer Services & Management
New renewable energy company launches in Sweden
Enklare is extending its proposition into the energy market and is partnering with Eliq to help customers manage their energy.
Customer Services & Management
Consumer-centric utilities honoured
Today, the Smart Energy Consumer Collaborative (SECC) announced the recipients of the 2020 Best Practices Awards at the 2020 Consumer Symposium, hosted...
Customer Services & Management
The utility industry in 2020: Energy transition taking place
We must look around to find examples of this new reality, which includes end-customers that are becoming competitors, new players that are joining the utility markets, consumers that are evolving into prosumers, utility companies that are offering new products and services to their end customers, and an increasing demand for improved customer experience.
