Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

smart energy strandards

SEPA adds DER, smart energy and data exchange standards to catalogue

The US' Smart Electric Power Alliance (SEPA) has announced updates to the SEPA Catalog of Standards (CoS), to include, for the first time, standards governing distributed energy resources (DER), Smart Energy, and data exchange.
UK electricity

UK’s Ofgem lays out plan to ‘rewire Britain’ with support for...

Ofgem has set out its proposals to rewire Britain at a local level to deliver a "greener and fairer energy system for British consumers" which extends to commercial and residential prosumers, and the electrification of the British transportation network, but with support for the sector most impacted by the plan - local utilities.

Accenture recognised as a leader in SAP next-generation implementation services

Accenture has been named a leader in the IDC MarketScape: Worldwide SAP Implementation Services 2020 Vendor Assessment.

Accenture named a leader in public cloud infrastructure managed services

Accenture has been named a leader in Gartner’s 2020 Magic Quadrant for Public Cloud Infrastructure Professional and Managed Services, Worldwide.
smart utility network

North Carolina utility selects Sensus for smart utility network

In the US state of North Carolina, Winston-Salem/Forsyth County Utilities has selected Sensus for the provision and deployment of a smart utility network.
Vodafone Business

Vodafone and Accenture partner on managed security services in Europe

Vodafone Business is teaming with Accenture to deliver managed security services to SMEs and national corporate customers in Europe.
smart grid

Egyptian state utility to create Middle East’s first-ever smart grid

State-owned Egyptian Electricity Holding Company will transform its electricity grid into a smart grid with the help of Schneider Electric.
engie it

ENGIE and partners to launch global innovation Center of Excellence

The Center of Excellence will comprise a team of nearly 50 practitioners from ENGIE IT, DXC and ServiceNow to help ENGIE to modernise processes.
customer experience

Missouri utility selects Smart Energy Water for digital customer experience

In the US state of Missouri, City Utilities Springfield has selected Smart Energy Water (SEW) to improve customer experience.
Enel sustainability innovation

Enel launches supplier innovation and sustainability programme

Enel has unveiled an initiative to help companies which the group works with to integrate and improve innovation and sustainability within operations.

Latest Feature