Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

utilities

Strategise your next move to become a utilities leader, delivering value...

Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
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Oracle’s transition trifecta – Grid, DER & customer assets to drive...

Oracle's Opower has engaged utility customers on energy efficiency for years, and now consumers can participate in behaviour-based demand response and energy efficiency programmes via their own appliances, electric vehicles, home generation systems and storage to assist utilities on the road to the smart grid of the future.
Simply energy, digital, digitalisation

Simply Energy advances the digital enablement of their business

Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer’s existing...
AAXO ROAR Awards, dena

African Utility Week & POWERGEN Africa wins AAXO ROAR Awards again!

African Utility Week & POWERGEN Africa, the leading energy event on the continent for the last 20 years, has clinched once again the AAXO ROAR Award for Best Trade Exhibition in the 12000+ sqm category.
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Drivers of change for US utilities

The challenge being faced by US utilities is to ensure grid data is integrated, ‘clean’ and used to produce value to enhance operations
Alperia

Italy’s green energy utility partners to explore new services

Alperia has partnered with Power Ledger to explore new energy services.
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Initiate winner Treverity – helping people be better at their jobs

Treverity was one of the three winners of 2020's Initiate! competition. By integrating the data collected by various utility software management systems, Treverity's solutions create useful insights that can inform and prepare utility workers, and deliver new efficiencies in operational time and customer satisfaction.
Enklare

New renewable energy company launches in Sweden

Enklare is extending its proposition into the energy market and is partnering with Eliq to help customers manage their energy.
energy retailers, consumer-centric

Consumer-centric utilities honoured

Today, the Smart Energy Consumer Collaborative (SECC) announced the recipients of the 2020 Best Practices Awards at the 2020 Consumer Symposium, hosted...
SAP energy transition

The utility industry in 2020: Energy transition taking place

We must look around to find examples of this new reality, which includes end-customers that are becoming competitors, new players that are joining the utility markets, consumers that are evolving into prosumers, utility companies that are offering new products and services to their end customers, and an increasing demand for improved customer experience.

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