Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Fiat Chrysler inks electric vehicle partnerships with Kaluza and Engie

Fiat Chrysler is muscling into the growing electric vehicle (EV) market with charging and other emobility solutions.

Honduras to improve renewable energy integration

Honduras will improve renewable energy integration with an $18 million from the Inter-American Development Bank (IDB).

Siemens Smart Infrastructure chief shares 2021 predictions

Siemens and Smart Infrastructure has been helping local enterprise partnerships (LEPs) and local governments address energy challenges in transport, industry and infrastructure.

Flexibility market models to be tested by GB network operator

Different flexibility market models are to be tested by network operator Scottish and Southern Electricity Networks (SSEN).

Webinar recording: Smart energy reimagining your digital utility

Advice for utilities to achieve cost reduction, revenue management and enhanced customer services when pivoting to digital.

Tracking renewable energy sources 24/7

EnergyTag has been launched to develop a standard for renewable energy users to track the provenance of their energy on an hourly basis.

Network drone monitoring deployed by GB operator

Network operator Scottish and Southern Electricity Networks (SSEN) is monitoring towers across central southern England with drones.

European islands decarbonisation project kicks off

The islands decarbonisation project IANOS has launched with support from the EU's Horizon 2020 programme.
direct energy

Direct Energy accelerates AI use for advanced customised efficiency services

US energy retailer Direct Energy is expanding services to its residential customers via a deepened partnership with Innowatts.

Night-time lighting as a new source of data

Night-time lighting is being promoted as a new data source for energy and other applications in NASA’s Black Marble initiative.

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