Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

cape town

New whitepaper provides smart city roadmap for utilities

A new whitepaper has been published to help global cities and utilities simplify implementation of smart city programmes.
consumers

Secrets to happy customers revealed in UK Energy survey

Which? has published the results of their annual UK energy satisfaction survey.
congress

Ofgem slaps Economy Energy with ban over poor service

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues

VIDEO: Weekly USA energy news wrap up

Keep up to date with the latest power and smart energy developments in the USA and around the world.
Sonnen

What will shape energy management in 2019?

The smart energy industry is rapidly moving forward and the ecosystem in which we view energy usage will grow exponentially following the adoption of...
consumers

33 Utilities named 2018 customer champions

Thirty-three utilities have been designated 2018 Customer Champions that exhibit exceptional performance in brand trust, service satisfaction and product experience.
dewa

Dominion recognised for management and commitment to veterans

Dominion Energy has received two recognitions for its leadership role in ensuring veterans and the military are offered high-standard services.
SDG&E

San Diego utility scopes three awards for reliable services

San Diego Gas & Electric (SDG&E) has received three awards for superior performance amongst utilities in America. PA Consulting has awarded SDG&E with the National...
bristol energy

Bristol taps full value of its smart metering programme

Bristol Energy has partnered with Eliq to enable consumers to access their energy usage data in real-time via mobile app.
tech

Leading tech insights from down under

To highlight the technology evolution in the smart water and sanitation space, Smart Energy International spoke to Cameron McLean, chief information officer, Yarra Valley...

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