Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Canadian utility deploys AMI-enabled VVO programme

Lethbridge Electric Utility of Alberta has embarked on a project to improve consumer energy efficiency and lower their bills.
data, Virtual Power Systems

Modernising energy data collection is a boost to efficiency, costs and...

Rich datasets unveil a wealth of information and value In virtually every industry, one of the most pressing...

DEWA enters innovative collaboration with Western Union

Dubai Electricity and Water Authority (DEWA) has partnered with Western Union simplify consumer collection of security deposits and credit refunds across the...

Swedish utility selects partner to enhance customer engagement

Bixia has selected Eliq to replace its self-service website with a new customer engagement platform, available on mobile apps and web portal.
revenue protection, energy distribution

Investors put money behind revenue protection software

A group of energy and water technology investors announced today that they have acquired a controlling interest in Choice Technology Holdings (Choice),...

National grid uses AI to engage low-income customers

National Grid is expanding its implementation of an AI-driven Utility Customer Experience (UCX) platform.
goto energy; capacity markets

New deal facilitates utility growth in UK market

New UK utility GOTO Energy has selected the Universal Supplier Service (USS) to facilitate its entry into the GB domestic energy market.

Ed’s note: The customer is king for some utilities

Customer service initiatives by utilities have achieved a level of importance and investment never before experienced, with emphasis being placed on ensuring consumers receive tangible...

Energy Applications Platform

Time may be running out for Distribution System Operators (DSOs) to establish smart grid solutions that will grow with their business. A...
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....

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