Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Swedish utility selects partner to enhance customer engagement

Bixia has selected Eliq to replace its self-service website with a new customer engagement platform, available on mobile apps and web portal.
revenue protection, energy distribution

Investors put money behind revenue protection software

A group of energy and water technology investors announced today that they have acquired a controlling interest in Choice Technology Holdings (Choice),...

National grid uses AI to engage low-income customers

National Grid is expanding its implementation of an AI-driven Utility Customer Experience (UCX) platform.
goto energy; capacity markets

New deal facilitates utility growth in UK market

New UK utility GOTO Energy has selected the Universal Supplier Service (USS) to facilitate its entry into the GB domestic energy market.

Ed’s note: The customer is king for some utilities

Customer service initiatives by utilities have achieved a level of importance and investment never before experienced, with emphasis being placed on ensuring consumers receive tangible...

Energy Applications Platform

Time may be running out for Distribution System Operators (DSOs) to establish smart grid solutions that will grow with their business. A...
customer experience

Transforming the customer experience

For the sixth consecutive year, the utility industry in the US improved its overall customer satisfaction scores, according to last year’s J.D....
cape town

New whitepaper provides smart city roadmap for utilities

A new whitepaper has been published to help global cities and utilities simplify implementation of smart city programmes.

Secrets to happy customers revealed in UK Energy survey

Which? has published the results of their annual UK energy satisfaction survey.

Ofgem slaps Economy Energy with ban over poor service

Ofgem has banned Economy Energy from taking on new customers until it resolves its customer service issues

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