Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Consumer AMI project helps DEWA pocket global business excellence award

DEWA has been recognised with the global excellence award for its efforts to help consumers reduce their water usage and bills.
UK energy price

UK: Domestic energy prices have tripled in the last 20 years

That’s according to UK-based price comparison service Compare The Market, which says the average cost of electricity has increased by 193%, whilst domestic gas is up by 221%.
free electrons

Partnership launches ‘Pitch Night’ event series for startups

Silicon Valley Forum has partnered with technology investment firm Avanta Ventures to launch a new event programme for early-stage startups.

Chicago prepares for heatwave

With forecasts for the longest stretch of consecutive days in the upper 90s (32 - 38 degrees C) since 2012, ComEd is preparing for an increase in demand by increasing crew staffing, proactively opening its Emergency Operations Center and readying equipment to respond quickly if power outages occur.
British Gas customer services

New study reveals strategies for utility customer retention

More than 40% of EU residential utility customers are likely to stay with their current energy retailer if provided personalised and tailored services
Simply energy, digital, digitalisation

Developing a digital mindset in energy utilities

Four ways to win with the digital natives In this article, Frederik ten Sythoff and...
Black & Veatch restructuring

Black & Veatch restructures to address energy transition

US-headquartered multinational energy company Black & Veatch has reorganized its global power business to put a fresh emphasis on its renewables arm and launch a distributed energy group.

Ameren seeks $1 million decrease in consumer energy bills

Ameren Missouri has filed a proposal with the Missouri Public Service Commission to reduce bills for all its customers.
customer experience

British Gas improves overall customer experience with ‘On my way’ platform

British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.

Liberty Utilities to deploy smart metering capabilities to 700,000 end points

US energy provider Liberty Utilities has selected Itron as part of efforts to enhance customer experience and grid operations.

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