Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Nicor Gas

Nicor Gas nears completion of smart meter rollout

Nicor Gas partnering with Sensus to complete an advanced metering infrastructure programme this year.
climate initiatives

Survey: US consumer engagement with utility climate initiatives too low

US electric utility customers currently have very low levels of awareness for the climate sustainability initiatives of their local utilitie - study
SAP SEtech

Siemens and SAP SE partner on Industry 4.0

SAP SE and Siemens will offer new solutions to help companies shorten time to market by leveraging Industry 4.0-enabled data.
Love Energy Savings

New platform simplifies switching for UK consumers

UK energy retailer has announced that it has witnessed an increase in the number of customers leveraging its platform to reduce their energy bills.
austin water

Austin Water launches analytics and customer engagement programme

In the US state of Texas, Austin Water has partnered with WaterSmart and Aclara to improve management of its water network and to enhance customer engagement.
climate change

Consumer and business concerns about climate change rising, despite COVID-19

Clean energy efforts and climate action by residential consumers and businesses are poised to accelerate despite economic downturn, according to Deloitte.
UK consumer

UK consumers missing out on potential £8.9 billion per year

UK consumers who fail to switch to more competitive offerings could be losing as much as a combined £8.9 billion a year, according to the latest data from home setup service, Just Move In.

MOSL extends contract with CGI to manage England’s non-household water retail...

Market Operator Services Ltd (MOSL), England’s market operator for the non-household water retail market, has extended its contract with CGI for another three years.
retail energy market

Energy Retail Platforms: a blueprint for staying relevant in a rapidly...

For traditional energy retail companies to sustain their future and become resilient to platform providers, they need to adopt new business models and harness the benefits of platforms to create agility and economy of scale.
metering data management system

Kamstrup and Avance Metering partner on smart and robust utility solutions

Kamstrup and Avance Metering will enter into a strategic partnership to help utilities to put valuable data from smart metering solutions into business use.

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