Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


New partnership to unlock value-driven business use cases for utilities

Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.
natural disasters

Technology: Utilities’ edge in combating natural disasters

America sits alongside China and India in suffering the greatest number of natural disasters globally between 1995 and 2015, according to the United Nations

Itron strengthens SaaS platform in EMEA

Itron has expanded its collaboration with data centre firm Equinix to strengthen its Software-as-a-Service (SaaS) platform for utilities in EMEA.
solar market

DEWA unveils smart app on Huawei store to improve customer services

DEWA has launched its smart app on the Huawei store to facilitate access to its smart services.
EDP Renewables

Enel receives 2019 excellence award for talent management

EIPM in Paris has recognised utility Enel for excellent talent management.

What does the future look like for energy suppliers?

The future of energy supply needs to be focused around decarbonisation, that is clear. But without engagement, can we expect consumers to make choices that lead to lower energy usage?

Oracle and Baltimore utility launch consumer digital experience pilot

BGE has launched a digital experience pilot for consumers who pay on and off-peak rates for electricity.
OVO energy

£500 million OVO acquisition of SSE Energy given green light

The UK's Competition and Market Authority has approved the acquisition of SSE Energy Services by OVO Energy.
water utilities

Tennessee utility selects Itron for a water modernisation project

Itron has been selected by Consolidated Utility District of Rutherford County in the US state of Tennessee to modernise its water distribution system.

ComEd gets regulator nod to reduce 2020 tariffs

ComEd has secured a greenlight from energy regulator Illinois Commerce Commission to reduce its energy delivery services by $17 million as from 2020.

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