Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

customer satisfaction

Overall business customer satisfaction with US electric utilities climbs

The study has found an increase in overall business customer satisfaction with electric utilities, aided by record high reliability scores.

Second-life battery storage developer wins EDF’s Indian startup contest

Nunam, a second-life battery energy storage developer, has won EDF’s first Pulse India competition.

Understanding lower-income consumers

The Smart Energy Consumer Collaborative (SECC) today released a new report that sheds light on lower-income consumers’ behaviours, attitudes and values as they relate...

ICE installs fast electric vehicle chargers in Costa Rica

The Costa Rica Institute of Electricity (ICE) has begun installation of 28 fast electric vehicle (EV) chargers across the country.

Itron Utility Week is now Itron Inspire

Itron has announced that its flagship event IUW concluded with record registration of more than 1,500 registrants from across the globe.

Volkswagen to drive electric vehicle transition on Greek island

Volkswagen is partnering with the Greek state to transition the Mediterranean island of Astypalea to electric vehicles.

$250 million for Paraguay’s electricity sector modernisation

Paraguay state utility ANDE has secured a US$250 million loan to modernise and strengthen the country's electricity sector.
dewa huawei

Huawei and DEWA to drive UAE’s digital transformation with new cloud...

DEWA and Huawei to launch the multi-tenant Huawei Cloud Stack hosted in the UAE, the first of its kind in the Middle East.

Costa Rica regulates a promotional rate for electric bus charging

The introduction of electric buses in Costa Rica is to be encouraged with a promotional charging rate set by the Regulatory Authority for Public Services (ARESEP).
UK Power Networks

Major flexibility call launched by UK Power Networks

UK Power Networks has unveiled a £50 million funding package for flexibility covering more than 130 sites in its largest ever open tender.

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