Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Swedish utilities; utility customer

3 Customer communication trends for utilities in a post-COVID era

The next year looks set to present a number of challenges for utility firms in managing their customer communications.

Boost for Central America’s clean energy transition

The International Energy Agency (IEA) and Central American Integration System (SICA) have signed an MoU to promote clean energy transitions in Central America.

Accenture acquires Infinity Works to expand cloud and engineering services in...

Accenture has acquired cloud and digital transformation consultancy Infinity Works to expand its cloud and engineering services in the UK.

Tasmania’s distribution network to get a digital twin

TasNetworks plans to use a digital twin to improve the management and maintenance of its power distribution network.

Energisa’s distribution businesses to upgrade across Brazil

Brazil’s National Bank for Economic and Social Development is supporting the investment plans of nine of Energisa Group’s energy distributors.

Southern Company to investigate hydrogen blending into natural gas networks

US energy provider Southern Company Gas is leading an R&D initiative to address technical challenges to blending hydrogen in natural gas infrastructure.

‘Cryptocurrency mining as a service’ proposed to maximise renewable energy output

The US startup Digital Power-Optimization is seeking to secure under-utilised renewable power generation assets.

Energy cooperatives have important role in flexibility delivery

Energy cooperatives need to develop new understanding and sets of know-how to participate in flexibility markets, a new report says.

Smart metering in Colombia – costs vs benefits

A national smart meter rollout in Colombia is likely to start providing positive net benefits only from the seventh year into implementation.

Charging infrastructure, standards needed to accelerate EV uptake in Europe –...

Clear regulation and new financing models are needed to overcome hurdles to accelerated EV uptake, say Eurelectric and EY in a new report.

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