Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Diversification of power equipment suppliers from China intensifies

The diversification of suppliers from China has intensified as dependence on the Chinese manufacturers has increased the vulnerability of global companies.

“Flexibility” and the importance of TSO – DSO information sharing

The increasing penetration of distributed energy resources and the emergence of new market players - such as prosumers, aggregators and active consumers - will usher in a new era of grid management.
Uzbekistan PPA

Flexible asset PPA capacity and competition increases

The Power Purchase Agreement market for flexible assets in the last 6 months has grown in size and seen increased levels of competition with new off-takers
first climate

Enel, Nestle expand cooperation on energy sustainability in Panama

Enel and food and beverage brand Nestle have expanded their partnership on renewable energy and decarbonisation in Panama.

Enel’s Greek arm named the best place to work for

Great Place to Work has named Enel Green Power as one of the best places to work for in Greece for 2020 owing to the firm's passion to sustainability.
solar pv

Eni’s contributions to combat Coronavirus in Italy

Eni has recently donated its supercomputer to support research and development of a vaccine and other approaches to combat the pandemic.
energy suppliers

Challenger energy suppliers join the “Big Six”

The completed merger of OVO Energy and SSE and organic growth from Bulb have seen the names of challenger brands sit among the largest energy suppliers in the domestic energy market.

Iberdrola sets the example with measures to combat COVID-19 crisis

This article looks at how Iberdrola is addressing the impact of COVID-19 within its business and communities at local, regional, and global levels.
engie romania

ENGIE Romania, customer and community aid during the pandemic

We look at how ENGIE Romania is helping its 1,8 million customers and communities in Romania to address the Coronavirus pandemic.

ENGIE Germany recognised for net-zero service strategy

ENGIE Germany has been named a leader by sustainability evaluation platform EcoVadis owing to its ‘Zero Carbon Transition as a Service’ strategy.

Latest Feature