Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

customer experience

New study reveals $117 million customer experience analytics market

The global market for customer experience analytics will grow from $53 million in 2019 to $117 million in 2028 - report
uk customers

UK customers overcharged by £24 million says Citizens Advice

Millions of UK utility customers are owed compensation following overcharges that amount to £24 billion on their energy and water bills, all due to errors made by regulators.
customer engagement

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.
utilities customer services

Optimising consumer engagement – SECC weighs in

The Smart Energy Consumer Collaborative (SECC) has released the latest in a series of white papers that highlight successful customer programmes and...
Egypt

Egypt to hike electricity prices by 15% in July

Egypt says it will raise electricity prices for households and businesses by an average of 15 percent, the latest in a series of austerity measures aimed at boosting the economy.
home energy efficiency

Dominion Energy offers residential home assessments at discounted price

US-based Dominion Energy, a utility with over 7.5 million gas and electricity consumers, is now offering home energy efficiency assessments at discounted price.
salesforce

Urjanet launches utility customer data solution

Utility data aggregation company Urjanet has announced the launch of Urjanet Connect, a suite of tools enabling utilities to request and receive access to their customers’ utility login credentials for onboarding to the Urjanet Utility Data Platform.
E.ONnext

Bidgely brings artificial intelligence to utility customer service

 Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into...
DistribuTECH 2020

Exploring changing utility dynamics

DistribuTECH 2019 was an unprecedented success as the global utility community came together to continue to explore the changing energy landscape and...
Molndal Energi

Swedish multi utility partners to enhance customer engagement

Molndal Energi has contracted with Eliq to deliver its customer engagement platform to the company’s residential energy customers.

Latest Feature