Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Ameren seeks $1 million decrease in consumer energy bills

Ameren Missouri has filed a proposal with the Missouri Public Service Commission to reduce bills for all its customers.
customer experience

British Gas improves overall customer experience with ‘On my way’ platform

British Gas has commissioned a messaging and location technology developed by LocalZ to improve customer experience and overall efficiencies.

Liberty Utilities to deploy smart metering capabilities to 700,000 end points

US energy provider Liberty Utilities has selected Itron as part of efforts to enhance customer experience and grid operations.

100% carbon free by 2050 – Achieving the Xcel Energy goal

David Eves, VP - Utilities Group for Xcel Energy looks at how the utility aims to achieve its goal to provide customers with clean energy by 2050

Utility saves 41GWh using energy reporting for non-AMI customers

Rocky Mountain Power has saved over 41GWh by employing analytics for its non-smart meter customers within a year.

2019 study reveals the most trusted utility brands

Escalent has released the results of a study conducted to understand consumer trust on their utilities.
customer experience

New study reveals $117 million customer experience analytics market

The global market for customer experience analytics will grow from $53 million in 2019 to $117 million in 2028 - report
uk customers

UK customers overcharged by £24 million says Citizens Advice

Millions of UK utility customers are owed compensation following overcharges that amount to £24 billion on their energy and water bills, all due to errors made by regulators.
customer engagement

ComEd customers save $4 billion thanks to efficiency programme

ComEd customers have saved a total of $4 billion on their electricity bills since the company introduced its programme to help families and businesses save money and energy in 2008.
utilities customer services

Optimising consumer engagement – SECC weighs in

The Smart Energy Consumer Collaborative (SECC) has released the latest in a series of white papers that highlight successful customer programmes and...

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