Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

OVO energy

£500 million OVO acquisition of SSE Energy given green light

The UK's Competition and Market Authority has approved the acquisition of SSE Energy Services by OVO Energy.
water market

Tennessee utility selects Itron for a water modernisation project

Itron has been selected by Consolidated Utility District of Rutherford County in the US state of Tennessee to modernise its water distribution system.
ComEd

ComEd gets regulator nod to reduce 2020 tariffs

ComEd has secured a greenlight from energy regulator Illinois Commerce Commission to reduce its energy delivery services by $17 million as from 2020.
video

Landis+Gyr at European Utility Week 2019

Chrystelle Muratel, vice president of marketing and communications in the EMEA at Landis+Gyr speaks about how the 3D’s are causing a lot challenges for utilities at the same time helping them to improve customer engagement and grid transparency.
energy vulnerable

More than 10% of all UK citizens are “energy vulnerable”

More than 7 million energy consumers consider themselves to be “energy vulnerable” according to Britain’s Energy Networks Association, with more than million people signed up to the UK’s network companies’ registers for vulnerable energy customers.
employees

DEWA adopts ‘FuelBox’ tool to keep employees happy

DEWA has adopted the ‘FuelBox’ tool to promote happiness among customers and employees.
Truckee Meadows

Truckee Meadows to deploy 110,000 automated water meters

Truckee Meadows Water Authority has selected Sensus to reduce non-revenue water as well as improve customer services.
Supplier switching

Number of UK customers switching energy suppliers continues to rise

UK energy trade association, Energy UK says 9.2% more UK consumers have switched energy suppliers over the same period in 2018, with 5.3 million having switched suppliers in the year to-date.
Ofgem

Ameren Illinois satisfied with Dominion’s volt optimisation technology

Ameren Illinois has selected Dominion to deploy a volt optimisation technology at full scale following a successful pilot project.
network attached storage

Cloud-based solution to help utilities supercharge business processes and customer experiences

SAP SE and Accenture have announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution to help companies more effectively manage business processes and...

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