Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

German system operators E.ON and Amprion agree on cooperation

DSO-TSO cooperation in Germany gets a boost with an agreement between the DSO E.ON and TSO Amprion.

Neoenergia launches electric vehicle corridor in northeast Brazil

Brazil energy distributor Neoenergia has started developing an 1,100km electric vehicle (EV) charging ‘green corridor’.
Head-End Software

Trilliant and Gemserv partner on cybersecurity and data protection

Gemserv Ltd and Trilliant have partnered to provide enhanced security assurance for Trilliant Head-End Software deployments.

St Kitts microgrid breaks ground

Construction of the solar + storage microgrid facility on St Kitts has commenced and the Nevis Geothermal project advances.

ZEBRA partnership to accelerate electric bus deployment in Latin America

The Zero Emission Bus Rapid-deployment Accelerator (ZEBRA) aims to deploy more than 3,000 new electric buses in Brazil, Chile, Colombia and Mexico.

Smart thermostat-linked smart meters to be trialled for energy management in...

UK supplier OVO Energy and German smart home startup tado° are to lead first trial linking smart meters with smart thermostats in UK.
Louisville Water

Louisville Water adopts single work management platform for digital transformation

US utility Louisville Water has completed a project to manage linear and plant-based assets and connect its workforce, customers and community.

Funding energy efficiency on the blockchain

Apple co-founder Steve Wozniak has launched Efforce, a blockchain-based energy efficiency crowdfunding platform.

Iberdrola expands distribution footprint in Brazil

Iberdrola group Brazil energy company Neoenergia has won the Brasilia electricity distributor CEB Distribuição in an international auction.

Southern California Edison to accelerate development of smart grid technologies

California utility Southern California Edison (SCE) intends to focus its innovation activities on advancing critical smart grid capabilities.

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