Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

rate plan

New study highlights consumer energy tariff preferences

SECC reveals that the majority of consumers prefer time-varying energy rate plan when given a choice.
customer, utilities customer services

Oracle expands the platform for utility customer innovation

Oracle Utilities Opower is empowering utilities to do exactly that with new capabilities and new integrations for innovating at utility-scale.
meter data

Digitalisation: supporting central energy markets in transition

The move to a low-carbon economy, deregulated market structures and increasing customer expectations are driving utilities to embrace new digitally-enabled business models...
Generation

Ed’s note: Which generation is the most tech-savvy?

Just how much of an impact do generational divisions have on digital engagement? Are some generations more open to digital than others?...
smart home

Powerley and Oracle Create a Complete Energy Management Journey

Combined engagement solutions help utility customers take control of their energy usage and costs.
CEFC, Powerley

A complete energy management journey

Combined engagement solutions help utility customers take control of their energy usage and costs. Powerley and Oracle Utilities Opower...
Nova Scotia

Dorian messed up my donair – 65,000 Nova Scotians still without...

NS Power restores services to 85% of the more than 400,000 customers who lost power due to Hurricane Dorian.
dewa

Consumer AMI project helps DEWA pocket global business excellence award

DEWA has been recognised with the global excellence award for its efforts to help consumers reduce their water usage and bills.
UK energy price

UK: Domestic energy prices have tripled in the last 20 years

That’s according to UK-based price comparison service Compare The Market, which says the average cost of electricity has increased by 193%, whilst domestic gas is up by 221%.
free electrons

Partnership launches ‘Pitch Night’ event series for startups

Silicon Valley Forum has partnered with technology investment firm Avanta Ventures to launch a new event programme for early-stage startups.

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