Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

customer experience

Factors discouraging consumers from buying sustainable products

The Conference Group has published the results of a survey conducted to understand factors discouraging consumers from buying sustainable products

Combining strategy and human development to deliver value to customers

How energy companies are combining strategy and human development to deliver value to customers.
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Itron CEO Tom Deitrich at DISTRIBUTECH 2020: Predictions in the face...

Watch as Itron CEO Tom Deitrich clarifies the energy landscape, lays bare the potential opportunities facing the utility industry in the decade to come, and shares his predictions for 2020
utilities

Strategise your next move to become a utilities leader, delivering value...

Utilities are making considerable progress in their digital transformation journey, with 92% of executives now reporting their organisation has a defined digital strategy in place.
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Oracle’s transition trifecta – Grid, DER & customer assets to drive...

Oracle's Opower has engaged utility customers on energy efficiency for years, and now consumers can participate in behaviour-based demand response and energy efficiency programmes via their own appliances, electric vehicles, home generation systems and storage to assist utilities on the road to the smart grid of the future.
Simply energy, digital, digitalisation

Simply Energy advances the digital enablement of their business

Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer’s existing...
dewa

African Utility Week & POWERGEN Africa wins AAXO ROAR Awards again!

African Utility Week & POWERGEN Africa, the leading energy event on the continent for the last 20 years, has clinched once again the AAXO ROAR Award for Best Trade Exhibition in the 12000+ sqm category.
covid-19video

Drivers of change for US utilities

The challenge being faced by US utilities is to ensure grid data is integrated, ‘clean’ and used to produce value to enhance operations
battery storage R&D

Italy’s green energy utility partners to explore new services

Alperia has partnered with Power Ledger to explore new energy services.
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Initiate winner Treverity – helping people be better at their jobs

Treverity was one of the three winners of 2020's Initiate! competition. By integrating the data collected by various utility software management systems, Treverity's solutions create useful insights that can inform and prepare utility workers, and deliver new efficiencies in operational time and customer satisfaction.

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