Policy & Regulation
Why customers should drive your digital transformation
In a world where amazing products and services are available at the tap of an app, it’s easy to see technology as...
Energy & Grid Management
DEWA maintains top position in World Bank’s Doing Business report
DEWA has maintained its first global ranking for the third consecutive year in the World Bank’s Doing Business 2020 report.
Magazine Article
Billing and customer engagement
A new research by SECC, based on psychographics, age, gender, income, and location – has revealed four basic customer segments.
Policy & Regulation
Over 600,000 UK consumers switched utilities in September
More than 600,000 consumers in the UK have switched to a new energy retailer in September alone, according to data provided by trade association Energy UK.
Policy & Regulation
Over 2.5 million UK households unfairly charged for utilities
A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.
Policy & Regulation
Chile’s largest utility signs 12-month customer engagement deal
Naturgy has contracted with Eliq to deliver a 12- month customer engagement project for its subsidiary CGE, Chile’s largest electricity utility.
Multimedia
Digital engagement with customers in the energy and water industries
Smart Energy International speaks with Eric Dresselhys, director at Smart Energy Water, about the nexus between the energy and water sectors and...
Multimedia
Fingrid Datahub – a centralised information exchange system for the electricity...
CGI presents information about Datahub—a centralised information exchange system for the electricity retail market.
Reports & white papers
Consumer utility brand trusts declines, the majority seeks new retailers
Study reveals how consumers in Texas view the services which they are currently offered by their energy retailers.
Policy & Regulation
6% rate increase to help Duke reduce reliance on coal
Duke Energy has asked the North Carolina Utilities Commission to review its proposal to increase energy tariffs to build a more reliable grid network.
