Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Why customers should drive your digital transformation

In a world where amazing products and services are available at the tap of an app, it’s easy to see technology as...
itron natural gas detectors

DEWA maintains top position in World Bank’s Doing Business report

DEWA has maintained its first global ranking for the third consecutive year in the World Bank’s Doing Business 2020 report.
salesforce

Billing and customer engagement

A new research by SECC, based on psychographics, age, gender, income, and location – has revealed four basic customer segments.
energy UK

Over 600,000 UK consumers switched utilities in September

More than 600,000 consumers in the UK have switched to a new energy retailer in September alone, according to data provided by trade association Energy UK.
UK billing

Over 2.5 million UK households unfairly charged for utilities

A new survey conducted by Echo Managed Services has found that just shy of 10% of UK customers have received inaccurate energy bills in the last 12 months.
energy customer

Chile’s largest utility signs 12-month customer engagement deal

Naturgy has contracted with Eliq to deliver a 12- month customer engagement project for its subsidiary CGE, Chile’s largest electricity utility.
video

Digital engagement with customers in the energy and water industries

Smart Energy International speaks with Eric Dresselhys, director at Smart Energy Water, about the nexus between the energy and water sectors and...
video

Fingrid Datahub – a centralised information exchange system for the electricity...

CGI presents information about Datahub—a centralised information exchange system for the electricity retail market.
customer experience

Consumer utility brand trusts declines, the majority seeks new retailers

Study reveals how consumers in Texas view the services which they are currently offered by their energy retailers.
washington state

6% rate increase to help Duke reduce reliance on coal

Duke Energy has asked the North Carolina Utilities Commission to review its proposal to increase energy tariffs to build a more reliable grid network.

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