Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry


Using building data to make informed customer operation decisions

IoT is forcing utilities to adapt to the increasing digitisation of the industry, especially in the world of increased customer choice
utility websites

Utility websites don’t satisfy like other service industries do – report

tility websites significantly underperform those of other service industries such as insurance, banking and credit cards, when it comes overall website satisfaction, according to a new report.
renewable energy infrastructure

Ameren completes 900 grid modernisation projects in one year

Ameren has completed 900 projects to modernise its grid network as part of the utility’s Smart Energy Plan in 2019.
aes ohio

Itron wins Boras Elnat – Swedish tender for grid modernisation

Boras Elnat will leverage Itron’s industrial IoT network to connect some 46,000 new smart electric meters.

Eversource announces $1.1bn Massachusetts grid acquisition deal

Eversource Energy has reached an agreement with NiSource to purchase the Massachusetts natural gas assets of Columbia Gas for $1.1 billion.
first climate

Trilliant acquires Quadlogic multi-tenant panel and ANSI socket-based metering solutions

Trilliant Networks have acquired rights to Quadlogic’s multi-tenant panel and ANSI-based metering for Canada and international markets.

CGI opens new innovation center in Montréal

CGI is pleased to announce the opening of a new innovation center in Montreal, showcasing CGI's cross-industry innovations with its clients from around the world.
thermal energy storage

Industry’s first: UK utilities pilot selling heat-as-a-service

UK utilities partnered with Energy Systems Catapult to pilot selling ‘heat-as-as-service’, in a move that will pave the way for the low carbon retrofit revolution.
grid communications

Virginia’s first-of-its-kind utility deal to connect 7k broadband customers

Dominion Energy and the Prince George Electric Cooperative have partnered to offer broadband connectivity to rural consumers.
customer engagement

Three key factors to unlock utility customer engagement of the future

Three key factors driving transformation in the energy sector and how utilities can leverage customer engagement technologies to open new revenue streams.

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