Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Supplier switching

Number of UK customers switching energy suppliers continues to rise

UK energy trade association, Energy UK says 9.2% more UK consumers have switched energy suppliers over the same period in 2018, with 5.3 million having switched suppliers in the year to-date.
Glendale Water & Power

Ameren Illinois satisfied with Dominion’s volt optimisation technology

Ameren Illinois has selected Dominion to deploy a volt optimisation technology at full scale following a successful pilot project.
network attached storage

Cloud-based solution to help utilities supercharge business processes and customer experiences

SAP SE and Accenture have announced they are co-innovating and co-developing the new SAP Cloud for Utilities solution to help companies more effectively manage business processes and...

Shifting trends in energy project financing

Janet Wood, Editor of New Power magazine, discusses how the shift to distributed generation has effected energy project financing models.

energy customer

The changing face of energy use – from consumption to collaboration

Eliq hosted a breakfast briefing at EUW19 & POWERGEN Europe conference to showcase some of the work the firm has been doing with Bristol Energy,

Technology giants partner on ENGIE’s energy transformation

ENGIE has partnered with Salesforce, Accenture and Vlocity to help its customers around the world achieve a zero-carbon future.

Flexibility in the new energy world

Eliano Russo, Head of E-Industries at Enel X, discusses how business models for utilities are changing as customers expect flexibility in their choices

“Consumers don’t care about energy, they care about value”

Luís Vale Cunha, Director for European Affairs at EDP Distribuição, says that "consumers don't care about energy, they care about value".
customer satisfaction

Business customer satisfaction for electric utilities rises – report

J.D Power has released its 2019 edition of the Electric Utility Business Customer Satisfaction Study.Customer satisfaction has rised.

Customer centricity and managing the smart grid

Rolf Bienert, Technical Director at OpenADR Alliance, discusses how utilities need to engage with the customer without trying to control them.

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