Utility technology investment and customer experience scorecard unveiled


Launched by SmartEnergy IP, the scorecard provides a measurement tool to utilities, regulators and stakeholders looking to seek recovery for large-scale technology investment.

Juliet Shavit, president of SmartMark Communications and founder of SmartEnergy IP, said: “Over the last decade, the utility industry has seen a strong evolution towards customer-centric investments and rationale, often developing customer education plans to support their technology business case.

“Today there is a critical need for a standardised approach to evaluating customer benefits in formalised ways to help support all parties in the grid modernisation process.”

The scorecard is divided into four main categories namely reliability, efficiency, cost and convenience.

Reliability – Focuses on service delivery and outage restoration

Efficiency – Evaluates impacts on environment, community and individual households

Cost – Considers customer savings and efficiencies provided by the utility

Convenience – Focuses on customer communication and programme choices

The scorecard is available at smartenergy-ip.com