A new AI technology delivering personal energy advisory services has been selected by the BEIS for an independently monitored field trial to quantify savings.
The UK’s Department of Business, Energy and Industrial Strategy (BEIS) has awarded Eliq and Bristol Energy funds to research and develop a new AI technology that will deliver personalised, actionable energy savings advice to customers, through Bristol Energy’s mobile app which was launched earlier this year.
In addition, BEIS is commissioning a 12-month trial, offered strictly on a voluntary opt-in basis, validate the savings generated by the new technology. Participants will retain full control of their data, what it is used for and by whom, and can leave the trial, revoking permissions to use their data at any time.
The technology combines Eliq’s energy insights engine with the expertise and experience of Centre for Sustainable Energy to map the most relevant energy savings advice to each customer, with a self-learning algorithm that automatically adapts and improves.
The system is also able to adapt the style and tone of its messages, allowing users to get a more tailored and personalised service that relates to their home and lifestyle.
Artificial intelligence is a hot topic disrupting the energy industry and is set for discussion at this year’s European Utility Week and POWERGEN Europe conference which takes place from the 12th to the 14th of November in Paris. Click here to register to attend or more information about the event.
The ultimate goal of the new functionality is to strengthen the customer engagement with the apps by empowering customers to make better choices, ultimately making customers more loyal to their utility and more likely to adopt new energy-saving products and services offered to them.
The R&D funds and the trial are part of the SENS innovation competition launched by BEIS this year, which aims to fund the promotion and testing of new technology that helps bring savings to UK homes from the country’s smart metering programme.