New partnership to unlock value-driven business use cases for utilities

Itron and Bidgely have announced a collaboration that unlocks value-driven business use cases for electric and dual-fuel utilities.

This could include targeted energy efficiency programmes, increased customer satisfaction and enhanced customer engagement and experience.

With pre-integrated, secure access to Advanced Metering Infrastructure (AMI) data available from Itron’s global installed base of networked electric and gas meters, Bidgely’s UtilityAI platform will apply artificial intelligence techniques to disaggregate the load data to determine appliance-level energy consumption and energy attributes.

This solution will equip utilities to create personalised energy profiles for customers and improve grid intelligence. Through this solution, utilities will be able to have visibility into appliance-level energy usage to encourage energy efficiency and drive customer engagement in utility-sponsored Demand Management programmes.

The information will help utilities to segment their customers and design and implement programmes to better meet specific customer usage patterns. The combined solution will enable utilities and consumers to accelerate energy efficiency goals such as carbon-neutral homes and businesses.

“By collaborating with Bidgely, we will equip utilities with precise insights into energy usage,” said Don Reeves, senior vice president of Outcomes at Itron. “With this combined solution that can be deployed rapidly and cost-effectively, utilities will be able to educate their consumers about energy habits and drive customer engagement to utilise energy more resourcefully.”

“In a customer-centric world, applied artificial intelligence is vital to maximise the value of AMI data. The combination of customer and grid analytics brought forward by this collaboration enables utilities to easily and efficiently layer on new levels of business intelligence that optimizes utility operations and increases grid stability,” said Abhay Gupta, CEO of Bidgely. “By delivering an integrated solution of our enterprise analytics plus Itron’s meters in a secure and scalable manner, electric and dual-fuel utilities will be able to accelerate their transformation into data-driven enterprises.”