UK energy regulator Ofgem has published a notice of its intention to confirm a provisional order on npower requiring it to fully co-operate in the regulator’s latest simplified collective switch trial.
Suppliers are required to take part in Ofgem’s programme of consumer engagement trials which are testing ways to help those on more expensive default deals to save money through switching.
Ofgem issued the provisional order on npower on September 24.
The trial is now underway and confirmation of the provisional order will ensure that npower fully co-operates in all aspects of the trial. This includes processing switches by its customers involved in the trial, weekly reporting on progress and providing Ofgem with results after the trial has been completed.
Ofgem is consulting on the intention to confirm the provisional order and will publish a final decision in December.
A link to the notice is here