Bahrain’s public utility to digitalise its operations

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Bahrain Electricity and Water (EWA), the kingdom’s public utility, is to implement advanced digital solutions across its operations.

Improved customer service and asset management of the distribution network, as well as reduced income losses, are in the sights of the company, which serves 430,000 electricity customers and 310,000 water customers.

EWA has contracted for the solutions with Minisait, a subsidiary of the Spanish technology giant Indra. The project is a cornerstone of EWA’s transformation strategy, which in turn forms part of the Government of Bahrain’s transformation initiative to become one of the best in the region.

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“Signing this contract fulfills our goal of providing water and electricity services of the best quality and reliability level to guarantee a sustainable development in the Kingdom of Bahrain and become a leading model in this field,” comments Sheikh Nawaf Bin Ibrahim Al-Khalifa, CEO of EWA.

The project will implement Minisait’s Onesait Utilities Customers solution to digitalise customer service with mobile apps and a website. The solution includes mobility solutions for field work management.

Minsait will also implement solutions from its Onesait Utilities Grid suite to speed up network maintenance and development processes, from the creation and reception of network expansion projects to the maintenance and support of sales department requests.

A smart metering management system will be rolled out to improve consumption monitoring and eliminate manual readings.

Additionally, the solutions in the cloud infrastructure of Amazon Web Services (AWS) will be deployed to enable service provision and improve efficiency.

Minsait claims that experiences from similar projects are reductions in annual electrical supply downtime by 7% and field work costs due to call-outs by 20% and annual savings of up to 10% in maintenance and operation tasks.

Other benefits quantified include a reduction in complaints by up to 15%, a cut in the business cycle by up to 3 days and savings of up to 20% in the operational costs of the meter to cash processes.