ENGIE and partners to launch global innovation Center of Excellence


ENGIE IT is partnering with DXC Technology to launch a certified, global ServiceNow Center of Excellence.

The Center of Excellence will comprise a team of nearly 50 practitioners from ENGIE IT, DXC and ServiceNow to guide ENGIE business units as they modernise their processes, delivering practical innovation to accelerate their digital transformation.

The center will leverage ServiceNow’s digital workflow capabilities to help workers of ENGIE to deploy and make use of more flexible, industrialised and cost-effective enterprise service management solutions.

ENGIE IT provides innovative and high-performance ServiceNow solutions that deliver an enhanced digital employee experience for over 170,000 employees across more than 50 countries.

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Over 50,000 ENGIE employees will have access to the center via ENGIE IT’s MyPortal solution. This will help accelerate business process digitisation across multiple functional areas including IT, human resources, finance, procurement, facility management and cyber security

Services to be provided by the joint ENGIE IT, DXC and ServiceNow team include:

  • ServiceNow solution development coupled with best in class implementation methodologies, delivering IT and business operational excellence;
  • The launch of Innovation Labs in the Americas, Europe and Asia regions, which will accelerate the development of improved digital workflows and employee experience use cases via Design Thinking approaches from DXC; and
  • Transforming the ENGIE employee experience through next-generation solutions that leverage technologies such as artificial intelligence, chatbot, live chat, and improved virtual and remote experiences.

Matthieu Pestel, general manager of ENGIE IT, said: “Digital technology is now an integral part of our working lives. In view of its undeniable benefits to drive productivity gains, process automation, collaboration, data insights and more, ENGIE IT has a strategic ambition to proactively support ENGIE’s digital adoption and success. The ServiceNow Center of Excellence is an integral part of ENGIE IT’s response to this opportunity.”

Pierre Bruno, general manager, Southern Europe, DXC, adds: “Working with ENGIE IT, we will help them achieve business agility, resilience and operational efficiency — all while providing improved customer and employee experiences.”