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The European Foundation for Quality Management has awarded the Dubai Electricity and Water Authority (DEWA) with the Sustainable Excellence certificate for Quality Management.

The award follows a visit to DEWA’s head office by a team from the European Foundation for Quality Management.

The team evaluated the standards of sustainable excellence, conducted research and intensive meetings and direct interviews with a number of DEWA employees and managers.

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The evaluation process included five pillars: the management and employees; the environment; the society; the partnerships and customers. The five pillars consist of 20 topics.

The evaluation included the most important projects, data, and indicators of the smart initiatives, renewable energy, efficiency, and cutting emissions as well as the latest developments of excellence in customer service and happiness of stakeholders.

 It also included the laws and strategies to provide a suitable and safe environment for employees and invest in their professional development.

The team of experts also evaluated DEWA’s efforts in achieving the three pillars of sustainable development; the economic, social, and environmental. This is in addition to the partnerships, risk management, the most important awards and certificates locally and globally. The EFQM team evaluated DEWA’s strategy and operations as per the Ten Principles of the UN Global Compact (UNGC) and DEWA’s efforts to enhance the social objectives and achieve the UN Sustainable Development Goals (SDGs) 2030.

“We strive to enhance the competitiveness of the UAE, which has become a model for governments seeking to improve their performance and achieve the happiness of their people. At DEWA, we are proud to be part of the UAE’s global achievements, in line with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who identified the basic features and proactive approach for future governments. This achieves the UAE Centennial 2071 to make the UAE the best country in the world by 2071,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

In 2017, DEWA won the highest award in the EFQM Excellence Model, becoming the first organisation outside Europe to receive this prestigious award and the first in the Award’s history to win it from the first application. In June 2019, DEWA participated in updating the pilot model of the EFQM 2020.