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Dubai Electricity and Water Authority (DEWA) has maintained its leading global ranking ut of 190 economies for the third consecutive year in the World Bank’s Doing Business 2020 report.

The utility scored 100% in all of the report’s Getting Electricity indicators.

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This includes achieving a 100% score in the following areas:

  • Procedural customer-service efficiency when obtaining an electricity connection.
  • Reduced connection time of maximum 7 days after application.
  • In the costs associated with each criteria, DEWA waived the connection costs and security deposit for industrial and commercial projects requiring loads of up to 150 kilowatts, resulting in a further 100% score.
  • For reliability and transparency of its tariffs.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “This is a great achievement for us. We are proud to add this to DEWA’s list of accomplishments, as it shows our leadership in the global electricity and water sector.

“DEWA has always adopted ambitious strategies that have contributed to the UAE’s energy and water sector to achieve global leading positions, thanks to the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum.

“Over the past few years, DEWA achieved very competitive results in its global benchmarking, surpassing major European and American utilities. It reduced losses from electricity transmission and distribution networks to 3.3% compared to 6-7% in the US and Europe; and water network losses were reduced to 6.5% compared to 15% in North America, which is one of the best results in the world. These results underline DEWA’s global leadership in different areas.”