The ENERGYprism® customer care solutions supplied by Aclara Software Inc., an ESCO Technologies Inc. company (formerly Nexus Energy Software), are gaining wide industry acceptance, with more than 75 utilities in North America now using all or part of the software suite. Utilities that recently contracted to implement new or expanded ENERGYprism solutions include Ameren, Dominion, DTE Energy, Duke Energy, Florida Power & Light, Green Mountain Energy, and Hydro One.
The solution allows utility customers to actively manage their personal energy use. The application provides detailed information about usage in a clearly organized manner, along with tools that help customers understand their usage and bills. In addition, it promotes strategies for reducing consumption, offering recommendations based on individual profiles that describe how customers use energy. The application also offers a Program Promotion component that makes it easy to target customers and enroll them in the appropriate utility programs.