Scheduling system improves field force productivity


OnStream, part of the UK’s National Grid Transco, has signed a contract with Wheatley Associates for the ASSIGN appointment booking and scheduling system. OnStream provides a meter reading and data management to major gas and electricity suppliers throughout the UK.

ASSIGN will manage the schedules of 400 OnStream field workers installing domestic electricity meters. Using a unique algorithm, ASSIGN can schedule small appointment windows, allowing improvements in efficiency and customer relations. The system is scaleable up to thousands of individual jobs per day, and ASSIGN is expected to be scheduling three million home visits across the UK in 2005. /