Vattenfall selects Eliq for unique customer engagement in district heating pilot


Swedish power company Vattenfall has partnered with Eliq to trial new technology for customer engagement and optimisation of district heating in homes.

District heating networks can contribute to a smart and decarbonised energy system. Today a majority of Swedish apartments are heated by district heating but most users have no clue of how much energy is used, or how they can optimise their heat apart from turning the radiator valve.

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“People who live in a centrally heated building don’t understand that their behaviour can help improving network efficiency and reduce carbon emissions”, says Joakim Botha, Founder of Eliq.

In order to raise customer engagement and optimise heat generation, Vattenfall has launched a trial in Gustavsberg, outside of Stockholm. The trial will equip homes with connected radiator valves and an app to motivate consumers to take part in optimising energy use within the community, in an effortless way, while enjoying a better indoor climate.

The app will provide customers with a personalised interface to understand their heat usage and allowing them to optimise it by smart scheduling functionality and participation in a demand-response programme running in the background.

Customer engagement is a hot topic set for discussion at this year’s European Utility Week and POWERGEN EUROPE conference. Click here to register to attend or more information about the event.

The project is carried out together with heating analytics partner QuantCo and Cosa, who provides connected thermostat valves to the participating apartments.

Vattenfall is one of Sweden’s largest utilities with 9.7 million customers across Europe using their energy. The company has a significant and growing business in district heating.

Heating and cooling constitute around half of the EU’s final energy consumption and is the biggest energy end-use sector, ahead of transport and electricity. Heat networks have been identified as a key method to decarbonise heat in cities and the sector is now growing across Europe.

Click here for more information about Eliq.