Accenture acquires Latin America’s first ServiceNow elite partner company


 Accenture has acquired Organise Cloud Labs, a Brazil-based company operating as ServiceNow’s first Elite partner in Latin America.

The acquisition strengthens Accenture’s already vast information technology (IT) capabilities and deep industry experience in cloud strategy, migration, implementation and management.

The acquisition will help large enterprises access more local expertise to innovate and transform existing processes and infrastructure and be better equipped to respond to end-user needs as part of their digital transformation.

Organize Cloud Labs holds one of the highest number of certifications in the ServiceNow platform in the region and joins Accenture’s global ServiceNow practice.

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Paulo Ossamu, who leads Accenture Technology in Latin America, said: “The combination of Accenture’s global ServiceNow experience and the local skills acquired through Organise Cloud Labs will strengthen our ability to help local clients ensure business resilience.

“The acquisition will enhance our position as a leader in ServiceNow capabilities steeped in strategy, business and industry knowledge and, most importantly, strong cloud talent.”  

The ServiceNow platform helps organisations manage digital workflows to drive business growth and resilience with dynamic and simplified processes — enabling them to accelerate their digital transformations and enhance their employees’ and customers’ experience with IT-related tasks across all areas of the company.

With the acquisition, Accenture expands its regional portfolio of user experience consultancy services and ServiceNow solutions and services, including proof of concept, design and implementation, and assistance planning — providing a complete and personalized service offering. 

The acquisition will also enable Accenture to expand its training and customized workshops for local clients to increase their knowledge and use of the ServiceNow platform.

Leandro Torres, founder of Organise Cloud Labs, who will lead Accenture Technology’s ServiceNow practice in Latin America, adds: “It has been an incredible and satisfying journey to help improve the lives of so many people.

“We’re proud that our team has grown and expanded our knowledge of the ServiceNow platform in the Brazilian market, helping companies of all segments and sizes increase their competitiveness and delight their customers and employees. Now, as part of Accenture, we’re excited to bring more opportunities to our people and enhanced capabilities to our clients.”

Founded in 2014, Organise Cloud Labs has worked on more than 50 projects implemented with a customer satisfaction rating of 9.6 out of 10, according to ServiceNow’s rating system.

Kátia Ortiz, CEO of ServiceNow in Brazil, adds: “Beyond operating as implementation partners, Accenture also uses ServiceNow as its primary platform for enabling cross-enterprise functions, such as human resources and IT services, for its 513,000 employees worldwide.

“Together, we can capture the learnings of Accenture’s own transformation for our mutual clients in Brazil and Latin America.”