Simply Energy, the Australian retail arm of ENGIE group, has signed an agreement with Hansen Technologies to augment the energy retailer’s existing platform.
The retailer has more than 720,000 customer accounts in Victoria, South Australia, New South Wales, the Australian Capital Territory, Western Australia and Queensland.
Under the terms of this agreement, Hansen Technologies will deploy Sigma Catalog and Sigma CPQ, part of the Create-Sell-Deliver Portfolio. The deal marks a significant progression for Hansen since acquiring Sigma last year and represents a strategic insertion of Sigma’s portfolio into the energy market while facilitating a more digitalised business approach for the utility.
Shannon Hyde, Chief Executive Officer, Simply Energy, commented: “In recent years, we have seen changes in the economic and regulatory landscape in Australia, requiring us to reorient the way we choose to cater to our valued customers across the country. ... [This solution] now gives [us] a holistic solution that allows us to further digitally enable our business and traverse new complexities in the energy market.”
Andrew Hansen, Group Chief Executive Officer, Hansen Technologies, commented: "...Working in tandem, Sigma Catalog and Sigma CPQ will be added to a recently upgraded and comprehensive HubCX billing and customer-care platform – acting as digital enablers of the ... business and helping it continue to be an innovative, fast growing and successful energy retailer within the Australian market.”