15-year deal helps city run a more informed water utility

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In the US state of Tennessee, the City of Millington has embarked on a project to modernise its water metering infrastructure and customer engagement platforms.

The City of Millington has signed a 15-year partnership contract with Fathom to adopt the firm’s smart grid for water solution.

The solution includes smart water meters, web and mobile tools and measures to modernise customer services.

This project will begin in April 2019 and is expected to be completed before the end of 2019. Consumer tariffs will not increase as a result of the project.

The advanced metering infrastructure, customer service and utility billing systems, a new service order system and customer portal is expected to help the city to recover lost revenue, reduce operational costs and to better manage assets.

Consumers will be able to access their water usage data in real-time and to view payment history as well as pay their bills online.

The integrated system is expected to improve consumer water efficiency by providing customers with an option to sign up for alerts and notifications in the event they are using more than their average water.

The project is part of efforts by the city to replace aging infrastructure with modern ones, to keep consumer water bills affordable and to address challenges due to community growth and changing customer service expectations.

John Trusty, CPA, Finance and Administration Director, City of Millington, said: “FATHOM’s managed service-based approach combined with the turn-key AMI metering replacement was the best fit for Millington as we upgrade our systems to increase customer service and run a more informed water utility. We are excited to partner with FATHOM, as together we believe we can provide the best customer experience and maintain affordable rates into the future.”

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Nicholas Nhede is an experienced energy sector writer based in Clarion Event's Cape Town office. He has been writing for Smart Energy International’s print and online media platforms since 2015, on topics including metering, smart grids, renewable energy, the Internet of Things, distributed energy resources and smart cities. Originally from Zimbabwe, Nicholas holds a diploma in Journalism and Communication Studies. Nicholas has a passion for how technology can be used to accelerate the energy transition and combat climate change.